Open the application, insert your phone number and tap on Verify to receive the PIN code by SMS. Enter the code in the field showed and tap on Sign up. The PIN Code will became your password until you change it.
How can I change my password?
Go to the Menu on the left corner on the top, tap on Profile, insert your current password and the new password in the field below. Tap on "Change password" to confirm.
I forgot my password, how can I recover it?
Open the application, insert your phone number and tap on Verifiy to go to Log in screen. Tap on "Recover your password" to receive a new password by SMS and insert it in the field showed.
Who is Echo?
Echo show you what you can do with Ciao and he is the automatic responder of Ciao. Try to send Echo a message, he will reply you with the same message you sent it.
How can I create new messages?
From the Home, tap on the orange button in right corner on the bottom and start drawing your message. Once it's completed, tap again on the orange button to send the message. If you already have contacts in the home page (colored row with the name of the contact) just tap the name to sent them a message.
How can I choose the recipients of the message?
When you create a new message, tap on the "Select contact" on the top of the screen to access the list of your contacts. Ciao automatically load all your contacts that are using Ciao already. Select a contact and start to draw the message. Ciao Contacts will be automatically opened if you sent a message without selecting any contact.
I found only Echo in my Ciao Contacts. What does it means? What can I do?
This means that none of your contacts is using Ciao! It's really a peaty for such an amazing app. Invite your friends to join Ciao and start having fun.
How can I invite my friends to join Ciao?
Easy. From Ciao Contacts you can tap the button in the right corner on the top and invite by SMS as many friends you want. You can also invite your friends by e-mail, Twitter, Facebook, Whatsapp and all the other app available on the share menu. From Home page go to the menu on the left corner on the top, tap on "Tell a Friend" and select one of the available options.
I did a mistake drawing a message, can I undo?
Yes. When you draw a message, tap on the arrow on the bottom to undo the last strokes.
How can I change color and width of the stroke?
When you draw a message, tap on the palette on the bottom to select a new color and width of the stroke. If you want to change the default settings (medium width and black color), got to "Preferences" and change it as you like.
Can I save or share the animated video of messages (both sent and received)?
Yes. When you are drawing or reading a message, tap on the share button on the right corner on the top and select one of the available options.
Can I watch again a received message?
Yes. When you are reading a message, just do the swipe to the right on the play area. Be careful because once you read the message, it will disappear!
Can I edit a received message?
Yes. When you are reading a message, just tap on the arrow button in the right corner on the right. Enjoy editing and then sent it back to the sender (or to another contact).
Can I forward a received message to another contact?
Yes. When you are editing a message, just tap on the name of the contact on the top to select a different recipients.
I cannot find my messages, what happened?
Ciao is based on the idea of "Memory Less", so we don't do messages storage (both sent and received). We let users free to choose what they want to save through the button "Share" that you can find always in the right corner on the top.
How can I delete a conversation?
Select a conversation that you want to delete and swipe to the left. You can delete all the conversation you want, included Echo.
Can I turn off sounds in the application?
Yes. Go to the menu in the left corner on the top, tap on "Preferences" and tap again on Sounds to turn off. Do the same steps to turn on again.